Section
I Introduction to Tommy Wash
and Training process
Tommy Wash Process, core principles (training cd that they can take
home)
Definitions of a successful car wash, written page (outline)
Production sensitivity, getting cars through the wash
Section II Marketing
Sharing of ideas, promotions that work, types of coupons.
Menus, Packages, signage, specials
Upsell – Extra Services role models what to say
Fundraisers
Customer Service
Uniforms
Exceptional Service
Section III
Hiring & Training operations
MSDS program, handbook, safety concerns, MSDS file & Training
Open/Close Checklists, label circuit breakers, cleaning procedures,
daily maintenance, Rainy Day list, Wall Cleaning methods & Chemicals
Customer Service
Employees sign a safety rules sheet.
Customer Claims
Section IV
Maintenance
Routine Maintenance
Foam spraying equipment, stainless rusty, how to fix
Journal for Routine Maintenance repairs, cloth change, chain, rollers,
bearings, motors
Checking welds, bolts on blowers, keep screens & fans clear
Hydraulic Torque Settings – danger of broken coupling
Brush Speeds pressure assist on wraps Brush Pressure wrap adjustments
Hydraulic line wear & how to bypass on tie back.
Fork adjustment air pressure and angle
Tension on the chain, adding an indicator
Taking link out of the conveyor chain
Spare hose inventory
Spare nozzle inventory
Spare Parts list – tool list
Inspection of mitter drive bushing
Inspection of mitter balls and disc for wear, tighten of mitter rods,
correct length of cloth on last rod
How to figure chain speed in EPH (7 ft section)
Changing computer output timing and function
Tire gloss adjustment, speed, chemicals, angle, nozzle size, pulse
chemical
Greasing a wipe off, pit cleaning
Brush Replacement
Hydraulic Motor replacement leaking seals, red dye in fluid
Conveyor hydraulic, float, feed reverse ?, speed control, oil level,
air temp
Section V
Titration and setting of chemicals
cost per car analysis
chemistry process
handling procedures
daily chemical maintenance
pump station operations and maintenance
